FAQ

01
How to check order shipping?

Log in, go to "My Orders" to view real-time logistics for your order.

02
Supported payment methods?

Credit cards, PayPal, Apple Pay, Google Pay, and Alipay (selected regions).

03
Return/exchange conditions?

Unused items with original packaging/tags can be returned/exchanged within 30 days of receipt.

04
How to earn/use member points?

Earn 10 points per $1 spent; use for cash deduction or redeeming products.

05
Can customized products be returned?

Non-returnable unless defective (free repair/remaking offered for defects).

06
Who pays international tariffs?

Recipient bears tariffs; estimated amount shown at checkout.

07
Forgot account password?

Click "Forgot Password" on login page and reset via registered email.

08
Modify shipping address after ordering?

Contact to modify before shipment; no changes after dispatch.

09
Product warranty period?

2 years (apparel), 18 months (footwear), 3 years (equipment) – check details for specifics.

10
Invoices available?

E-invoices provided; fill billing info at checkout, receive after delivery.

11
How to use discount codes?

Enter code at checkout, verify, and get deduction if eligible.

12
When will out-of-stock items restock?

"Restocking" items usually return within 7-15 business days.​